Small NGO Home (42 beds)
Reduced meal-time incidents by 30% within 6 weeks of switching to IDDSI-compliant thickeners.
Reliable IDDSI-compliant supply for HK care homes香港老人院 IDDSI 合規食品供應商
Purpose-built texture-modified food and thickened liquids for residential care homes from 40 to 400 beds — with the compliance documentation, staff training, and procurement flexibility you need.
From first enquiry to onboarding in 5 steps採購流程五步驟
- 1
Free Sample
Contact us via WhatsApp or email. We dispatch samples within 2 working days — no commitment required.
- 2
Spec Sheet & Compliance Docs
Receive full IDDSI compliance documentation, batch test reports, and nutritional specs for each product.
- 3
7-Day Trial
Run a structured 7-day kitchen trial. We provide preparation guides and a feedback checklist for your care team.
- 4
Customised Quote
We tailor wholesale pricing to your resident count and monthly volume. No arbitrary MOQ — flexible to your needs.
- 5
Onboarding
On-site staff training (1–2 hours), delivery schedule agreed, and your dedicated account contact confirmed.
Compliance & documentation
合規文件
All SeniorDeli products are formulated to the IDDSI 2019 Framework. Our products are registered food products with the Hong Kong Centre for Food Safety. Batch test certificates are available on request to support your internal audit and regulatory reporting requirements.
IDDSI Framework Aligned
Levels 3–7 covered
HK CFS Registered Food Product
Hong Kong Centre for Food Safety
Batch Testing Available
On request for audit support
Free — Instant PDF download
Compliance & Capability Pack
Addresses the questions most asked by procurement, SWD regulatory reviewers, and investors — in a single, professionally formatted PDF.
11-page PDF covering company essentials, IDDSI certifications, product summary, QC practices, and onboarding workflow. Used by procurement officers, SWD auditors, and investors.
Wholesale pricing & MOQ批發定價及最低訂購量
We operate a tiered wholesale model based on your monthly volume. There is no fixed minimum order quantity — we work with homes of all sizes. Contact us for a tailored quote based on your resident count and product mix.
Starter (40–80 beds)
Entry wholesale rate, monthly delivery
Mid-size (80–200 beds)
Volume discount, bi-weekly delivery option
Large (200+ beds)
Best-rate pricing, custom delivery schedule, dedicated account manager
Free staff training included
免費員工培訓
Every new care home account includes a complimentary 1–2 hour on-site training session covering IDDSI framework overview, correct product preparation and portion sizing, and safe handling procedures. Sessions are conducted in Cantonese or English by our care food specialists.
Care home case studies客戶案例
See how Hong Kong care homes have improved meal compliance rates and resident satisfaction with SeniorDeli products.
Mid-size Private RCHE (120 beds)
Staff preparation time cut by 40% using pre-measured portion packs; zero wastage complaints in Q1.
Government Subvented Home (280 beds)
Passed SAR dietary audit with full IDDSI documentation supplied by SeniorDeli within 48 hours.
Hospital Convalescent Ward (60 beds)
Seamless transition from hospital-brand thickener with matching viscosity profiles validated by in-house SLT.
Chain Operator (3 homes, 400 beds total)
Centralised procurement across all 3 sites; dedicated account manager, monthly consolidated invoice.
Join 12+ care homes already using SeniorDeli
- Free pilot program
- IDDSI-certified tools
- No commitment required
Frequently asked questions — care homes常見問題
What is your delivery turnaround for care homes?
Standard orders placed by Tuesday noon are delivered Thursday–Friday of the same week. Emergency top-up orders (minimum 1 case) can be arranged within 48 hours subject to stock availability.
What is your exchange / return policy?
Unopened products in original packaging may be returned or exchanged within 14 days of delivery. Damaged-in-transit claims must be reported within 24 hours with photographic evidence.
Can we request batch testing certificates?
Yes. Batch test certificates (viscosity, microbiological, nutritional) are available on request for any product and batch. Allow 2–3 working days for document retrieval.
Do you provide audit support?
Yes. We can provide a full compliance pack including IDDSI alignment documentation, product spec sheets, and batch certificates formatted for SAR care home audit requirements.
Is there a minimum order quantity?
No fixed MOQ. We work with homes from 40 beds upward. Minimum delivery is 1 case per product per order for established accounts.
How does the free sample programme work?
Contact us via WhatsApp or email. We send 1 sample unit of each requested product within 2 working days, at no charge, with no obligation to purchase.
12+ Hong Kong Care HomesIDDSI Level 4-7 CompliantSLT RecommendedHA-Compatible Protocols
How the Pilot Works
1
🔍 Free Audit
We assess your current texture-modified food protocols and identify compliance gaps against IDDSI standards.
2
🧪 Pilot Programme
Your kitchen team tests SeniorDeli products with 5-10 residents over 30 days. We provide full IDDSI training support.
3
📊 Results & Rollout
Review mealtime incident data, resident feedback, and compliance metrics. Scale to full rollout if satisfied.
Common Questions from Care Home Operators
Do you provide IDDSI training for our kitchen staff?
Yes — every SeniorDeli pilot includes hands-on IDDSI Level 4-7 texture training for kitchen staff and care workers, delivered by our clinical nutrition team.
How quickly can we get the pilot started?
Most pilots launch within 2-3 weeks of sign-up. We handle onboarding, product delivery, and initial training scheduling.
What if the products don't suit our residents' preferences?
Our 30-day pilot includes unlimited support and product adjustments. If you're not satisfied, there's no obligation to continue.
Are SeniorDeli products compatible with Chinese cuisine?
Yes — our products are specifically formulated for Cantonese and broader Chinese cuisine. We provide modified recipes for congee, steamed dishes, and dim sum.
What does clinical governance documentation look like?
We provide IDDSI compliance reports, mealtime incident tracking templates, and care plan update guidance compatible with Hong Kong regulatory requirements.
Ready to improve mealtimes at your care home?
Ready to pilot SeniorDeli at your care home?