Privacy Policy

Introduction

SeniorDeli (also known as CareEZ / 康樂齡) is a Hong Kong–based social enterprise providing IDDSI-compliant dysphagia care food and senior nutrition products to hospitals, eldercare institutions, healthcare professionals, and consumers across the Greater Bay Area and internationally.

This Privacy Policy explains what personal information we collect when you visit www.seniordeli.com or contact us, how we use it, and the choices you have. It applies to all visitors and customers, regardless of locale.

Information we collect

We collect personal information only when you choose to give it to us — primarily when you submit our contact form, request product samples, or reach us by email or WhatsApp.

• Contact details you submit through our forms: name, phone number, organisation, product of interest, inquiry type, and the contents of your message.
• Communications you send us by email or WhatsApp at +852 6218 1647.
• Standard server access logs maintained by our hosting provider — including IP address, browser type, and referring page — kept only for security and operational diagnostics.

How we use your information

We use the information you provide solely to respond to your inquiry, prepare quotations for bulk or institutional orders, dispatch product samples or documentation you have requested, and follow up on those interactions.

• Reply to product, partnership, or sample inquiries.
• Prepare quotations and deliver requested documentation.
• Operate, maintain, and improve the website.
• Comply with applicable legal and regulatory obligations.

Cookies

This site uses one functional cookie, NEXT_LOCALE, which stores your selected language (en, zh-HK, or zh-CN) for one year so that returning visitors land on their preferred locale. We do not use advertising, behavioural tracking, or third-party analytics cookies. You can clear this cookie at any time in your browser settings; on your next visit the site will fall back to your browser language.

Sharing your information

We do not sell or rent your personal information. We share it only where necessary to fulfil your request or to meet a legal obligation.

• With service providers who help us operate the website, deliver email, or fulfil sample shipments — only to the extent needed for those services.
• With our research and clinical partners (for example, The University of Hong Kong) where you have explicitly asked to be referred for a clinical or training engagement.
• Where required by law, regulation, or court order, or to protect our legal rights.

Cross-border data transfers

SeniorDeli operates offices in Hong Kong, Shenzhen, and Guangzhou, and serves customers internationally. Information you submit may be processed across these locations. Where personal information leaves the jurisdiction in which it was collected, we apply equivalent safeguards in line with the originating jurisdiction's data-protection laws.

Retention and security

We retain inquiry and customer-contact records only as long as needed for the purposes set out above — typically up to 24 months from your last interaction — after which records are deleted or anonymised. We apply industry-standard administrative and technical safeguards to protect personal information against unauthorised access, loss, or alteration.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to processing, or to withdraw consent. For Hong Kong residents these rights are set out in the Personal Data (Privacy) Ordinance (Cap. 486). For Mainland China residents equivalent rights are set out in the Personal Information Protection Law (PIPL). For visitors in other jurisdictions, including the EU and UK, similar rights may apply under your local law.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by the law that applies to you.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The Last updated date at the top of this page indicates when the policy was most recently revised. Material changes will be highlighted on this page.